Viva Talk documentation

Viva Talk is a conversation interpreter from Vixiv Agency. In a Viva Talk room or Zoom meeting, it listens to the active speaker, translates the conversation in realtime, and delivers translated speech and subtitles to participants.

The service is designed to keep translation out of the way of the meeting. The current product target is a 1–2 second translation delay, although actual performance depends on audio quality, network conditions, language pair, and speech patterns.

• Open a Viva Talk room in your browser, or install/open Viva Talk from the Zoom Marketplace.
• In Zoom, open the Viva Talk app inside the meeting as the meeting organizer.
• Choose one language. You speak into the meeting in this language and hear translated speech in the same language.
• Review the data notice, then select Start translation. The organizer controls when meeting audio processing begins.
• Ask participants to open Viva Talk and select their own language for speaking and listening.
• While translation is active, Viva Talk locally mutes original audio from participants using another selected language.
• Select Stop translation when the translated conversation is no longer needed.

Translation requires a stable connection. In Zoom, the relevant meeting-content permission must also be enabled. If the app cannot connect, close and reopen it, confirm that realtime meeting content is allowed for the Zoom account, and try again.

Viva Talk provides a tested catalog of 25 languages in this order:

1. 01English
2. 02Spanish
3. 03Chinese
4. 04Hindi
5. 05Arabic
6. 06Portuguese
7. 07French
8. 08German
9. 09Japanese
10. 10Russian
11. 11Korean
12. 12Italian
13. 13Turkish
14. 14Dutch
15. 15Polish
16. 16Ukrainian
17. 17Vietnamese
18. 18Indonesian
19. 19Swedish
20. 20Danish
21. 21Norwegian
22. 22Finnish
23. 23Greek
24. 24Czech
25. 25Romanian

The Other option adds 25 further languages. They are supported, but speech recognition and translation may be less accurate or less consistent than in the tested catalog.

26. 26Bulgarian
27. 27Hungarian
28. 28Hebrew
29. 29Persian
30. 30Urdu
31. 31Bengali
32. 32Tamil
33. 33Telugu
34. 34Marathi
35. 35Gujarati
36. 36Punjabi
37. 37Kannada
38. 38Malayalam
39. 39Thai
40. 40Malay
41. 41Filipino
42. 42Swahili
43. 43Croatian
44. 44Serbian
45. 45Slovak
46. 46Slovenian
47. 47Lithuanian
48. 48Latvian
49. 49Estonian
50. 50Afrikaans

Each participant selects one language for both speech recognition and translated audio. The selected language is fixed for that participant during the room session.

Viva Talk uses credits for translation time. The current packs are:

• 60 credits — $8, approximately 1 hour at the standard rate.
• 300 credits — $40, approximately 5 hours.
• 600 credits — $70, approximately 10 hours.
• 1,200 credits — $140, approximately 20 hours.
• 2,100 credits — $210, approximately 35 hours.
• 3,000 credits — $300, approximately 50 hours.
• 4,500 credits — $375, approximately 75 hours.
• 6,000 credits — $500, approximately 100 hours.

The displayed rate is based on the selected package. Prices and package availability may change for future purchases.

Credit usage is charged to the room or Zoom organizer:

• One language pair: 1 credit per minute.
• Additional languages: each additional language adds 1 credit per minute. For example, 3 languages use 2 credits per minute.
• Same-language conversation: 0.25 credit per minute for transcription and summaries.
• One participant: approximately 0.03 credit per minute for transcription and summaries.
• Paused room: reduced voice usage based on the number of languages; video is not charged while the room is paused.
• Active video: +0.1 credit per minute for each active video stream.
• Zoom, one participant: approximately 0.03 credit per minute for transcription and summaries.
• Zoom, same language: 0.25 credit per minute for transcription and summaries.
• Zoom translation: 2 languages use 1 credit per minute; 3 languages use 2 credits per minute. Each additional target language adds 1 credit per minute.
• Zoom idle, waiting, or reconnecting: no credits are charged while there is no active speech or while Zoom RTMS is connecting or recovering.

Usage is measured continuously in short intervals, so the final amount may be fractional. Translated audio and subtitles are included in the applicable language-based rate.

Credits are delivered automatically after verified payment, normally within 5 minutes. If your balance is not updated, contact support@vixiv-agency.com with your account email and payment transaction ID. See the Terms of Service for purchase and refund conditions.

Viva Talk is designed not to retain raw meeting audio. Concise generated meeting summaries are retained for up to 30 days so the organizer can review them and choose whether to share them with attendees; this does not store a full transcript. Text collection is otherwise disabled by default. An organizer may opt in to testing-data collection in account settings; translation text from meetings opened by that organizer may then be retained for up to seven days. Transient translation and room-chat records are subject to a one-day retention period.

Read the full Privacy Policy for data categories, providers, retention, and deletion requests.

See the Support page or email support@vixiv-agency.com. Include the account email, approximate meeting time, Zoom platform, selected languages, and a short description of what happened. Do not send meeting recordings, access tokens, passwords, or confidential conversation content.