Use Viva Talk responsibly

Viva Talk provides AI-assisted realtime translation for Viva Talk rooms and Zoom conversations, including translated audio and subtitles. The service supports a tested catalog of 25 languages plus 25 additional languages under the Other option. Each participant selects one language for both speaking and listening.

Viva Talk is in beta. Features, supported languages, accuracy, availability, latency, and pricing may change as the service develops.

You are responsible for using Viva Talk lawfully and for obtaining any consent required from meeting participants before processing or translating their speech. You must follow Zoom’s rules, your organization’s policies, and the laws that apply to recording, monitoring, transcription, biometric information, personal data, and cross-border processing.

The organizer controls when Viva Talk starts processing meeting audio. Do not start translation in a meeting unless you are authorized to do so and participants have received any notice required in your circumstances.

• Provide accurate information needed to create and maintain your account.
• Keep account access and authentication links private.
• Notify us promptly if you believe your account or a translation session was accessed without permission.
• Do not attempt to bypass session controls, access another account, interfere with the service, or reverse engineer protected components.

You may not use Viva Talk to violate law or third-party rights; transmit malware; facilitate harassment, fraud, impersonation, or unauthorized surveillance; test security without permission; or process content that you do not have the right to submit.

We may limit, suspend, or end access when reasonably necessary to protect users, investigate abuse, comply with law, address security incidents, or prevent harm to the service.

Viva Talk credits are digital, prepaid usage units for translation, subtitles, transcription, summaries, and related features. The standard rate is 1 credit per minute for one language pair. For Zoom, 2 languages use 1 credit per minute and 3 languages use 2 credits per minute during active speech; idle time, RTMS waiting, and RTMS reconnecting are not charged. Other room and Zoom configurations use the rates described in the Product guide. The checkout flow displays available packages and prices before payment.

The room or Zoom organizer’s account pays for active usage. Credits have no cash value, cannot be exchanged for cash, and cannot be transferred, resold, or shared between accounts. Credits may only be used through Viva Talk and do not expire unless an expiry date is clearly stated at the time of purchase.

Credits are added automatically after verified payment, normally within 5 minutes. Credit purchases are final. We currently do not offer refunds, cancellations, or exchanges after purchase, including for unused credits. If you paid but your credits were not delivered, contact support@vixiv-agency.com with your account email and payment transaction ID so we can investigate the delivery issue.

Payment may be completed through the provider displayed at checkout. Contact us if a balance, payment reference, or duplicate charge appears incorrect. We may restrict accounts involved in fraud, abuse, chargebacks, or attempts to resell credits.

AI translation can misunderstand speech, names, numbers, accents, context, or specialized terminology. Languages available under Other may be less accurate or less consistent than the tested language catalog. You are responsible for checking important translations.

Your use of Viva Talk is also governed by the Privacy Policy. Viva Talk depends on third-party services, including Zoom, Cloudflare, OpenAI, email delivery, and payment providers. Their services may have separate terms, policies, availability, and limitations.

Vixiv Agency and its licensors own Viva Talk, its software, branding, documentation, and service design. These Terms give you a limited, revocable right to use the service for its intended purpose; they do not transfer ownership.

You retain rights in content you submit and are responsible for having the rights needed to process it. If you send suggestions or feedback, you allow us to use that feedback to improve Viva Talk without owing you compensation.

To the maximum extent permitted by law, Viva Talk is provided on an “as available” and “as is” basis. We do not promise uninterrupted availability, error-free translation, a specific latency, or a particular business result.

To the maximum extent permitted by law, Vixiv Agency is not responsible for indirect, incidental, special, consequential, or punitive losses arising from use of the service. Nothing in these Terms excludes liability or consumer rights that cannot lawfully be excluded.

We may update these Terms when Viva Talk, the law, or the way the service operates changes. The updated version will be published here with a new date. If you do not agree with an update, stop using Viva Talk.

Questions about these Terms: support@vixiv-agency.com. See also the Support page.